Privacy Policy

Plas Cwmcynfelin Ltd – Nursing Home Services (Wales)

Plas Cwmcynfelin Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website or interact with our nursing home services in Wales.

1. Who We Are
Plas Cwmcynfelin Ltd is a provider of nursing and residential care services in Wales.

Registered Office:Plas Cwmcynfelin, Llangorwen, Clarach, Aberystwyth, Ceredigion, SY23 3DN
Company Number: 05134027
Email: plascwmcynfelin@lycos.com
Telephone: 01970 623783

We are the “data controller” for the purposes of data protection law.

2. What Information We Collect

We may collect and process the following types of personal data:

a. Website Visitors

Name and contact details (if you complete forms or contact us)
Technical data (IP address, browser type, pages visited)

b. Prospective Residents and Families

Name, contact details, and relationship information
Enquiries regarding care needs

c. Residents (where applicable)

Personal identification details
Health and medical information
Care plans and support requirements
Emergency contact details

d. Staff and Job Applicants

Employment and recruitment information (if you apply for a role)

3. How We Use Your Information

We use personal data to:

Respond to enquiries and provide information about our services
Assess suitability for admission to our nursing home
Deliver safe and effective care services
Meet our legal and regulatory obligations
Improve our website and services
Manage recruitment and employment processes

4. Legal Basis for Processing

We process personal data under the following lawful bases:

Consent – where you have given clear permission
Contract – to provide care services or take steps before entering into a contract
Legal obligation – to comply with health and social care laws
Vital interests – to protect someone’s life
Legitimate interests – for running and improving our services

For health and sensitive data, we process information in accordance with additional legal conditions under UK data protection law.

5. Sharing Your Information

We may share personal data with:

Healthcare professionals (e.g. GPs, nurses, hospitals)
Local authorities and regulatory bodies in Wales (including care regulators)
Emergency services where necessary
Professional advisers (e.g. legal, accounting)
Service providers who support our operations (e.g. IT providers)

We only share information where it is necessary, lawful, and proportionate.

6. Data Security

We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, or disclosure. Access to personal data is restricted to those who need it to perform their role.

7. Data Retention

We will only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, and safeguarding requirements.

Retention periods vary depending on the type of data and applicable laws.

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of data (where applicable)
Restrict or object to processing
Request data portability
Withdraw consent at any time (where applicable)

Requests can be made using the contact details below.

9. Cookies and Website Data

Our website may use cookies to improve user experience and analyse website traffic. You can control cookie preferences through your browser settings.

10. Complaints

If you are concerned about how we handle your personal data, you can contact us directly.

You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Plas Cwmcynfelin Ltd
Email: plascwmcynfelin@lycos.com
Telephone: 01970 623783
Address: Plas Cwmcynfelin, Llangorwen, Clarach, Aberystwyth, Ceredigion SY23 3DN